Returns Policy - Our Guarantee!

We hope that you will be delighted with your purchases from us, however, if you are dissatisfied with your items for any reason; we send you the wrong item, your items do not arrive, or you receive faulty goods - please make sure to contact us within 14 working days of your order date via email or telephone so that we can arrange for a return of goods to the warehouse and send replacement items/arrange for a full refund (includes postage should you decide that you do not want a replacement).

New and unopened items that are not faulty should be returned in their original product packaging and returned in resaleable condition.

Once the goods have been returned to us we will either refund your credit card/paypal account in full (including postage), send you a credit note - or we will send a replacement item -whichever you prefer.

Telephone: 01423 876311 email:


Shipping Policy


 All UK Post & Packaging prices charged at a flat rate of £3.99 per order. Goods sent out on 24 hour delivery direct from the Peartree Heybridge Warehouse!

Once you have placed your order - we send instructions to the Peartree Heybridge fulfillment warehouse in St. Neots, Cambridge where your order is picked, packed and dispatched. Items are sent out via Fedex on a 24 hour delivery service so you should receive your goods within 2 working days from placement of order.

For more information and international shipping charges - please go to our Shipping Pages.